FAQ

Q1: I'm a complete beginner with no drawing experience. Is this course suitable for me?

A: Absolutely! Each themed course starts with the most basic "foundational brushstrokes" and gradually progresses from individual exercises to complete, advanced artworks, allowing you to learn at your own pace.

Q2: Which course content do you recommend?

A: The All-Round Master Course covers three core areas: "Floral Illustration" - depicting plants and flowers in various styles, "Healing Landscapes" - soothing natural scenery, and "City Illustration" - charming records of quality living. It is the most comprehensive oil pastel learning experience.

Q3: Are course handouts, reference images, or material purchasing options available?

A: The course includes meticulously prepared "digital teaching handouts" available for download, containing demonstration image materials and color palettes. Links are also provided below the videos. To encourage the development of observation and easy composition skills, the course does not provide ready-made line art. The course content suggests materials to use, which can be purchased according to preference and individual conditions, but purchasing channels are not provided.

Q4: How long can I watch the video after purchase? Is there a viewing limit?

A: All courses offer "unlimited viewing throughout the operational period of this site," allowing you to learn and review at your own pace, anytime, anywhere. If system maintenance, technological changes, or force majeure events necessitate a change in the operational model, an announcement will be made 30 days in advance to ensure your learning rights are not affected.

Q5: What platform is the course viewed on? Can I watch it on my phone?

A: All course content can be viewed on this official website. The website supports synchronized progress across mobile phones, tablets, and computers, so your personal art studio is wherever there is an internet connection. The course video content is hosted by Vimeo. If your region or network environment has access restrictions to this platform, please confirm whether the trial clips can be played normally before purchasing.

Q6: How can I purchase a course?

A: Before purchasing, please read the terms of service and refund policy. After payment, you will receive an activation notification and e-invoice in your email, and will be automatically added to the official website's course community, after which you can begin watching and learning.

Q7: How do I confirm if the purchase was successful?

A: After payment is completed, the system will automatically send "Permission Activation Notification" and "Electronic Invoice" emails to your inbox, or you can log in directly to your member account on the official website to start watching the course.

Q8: What should I do if my card fails to swipe?

A: Please confirm whether your credit card has "online transaction" enabled or if the credit limit is sufficient. If it still fails, it might be due to overseas/security verification by the bank. We suggest trying a different credit card or choosing another payment method. If the problem persists, please contact our official LINE account for assistance.

Q9: What payment methods are available? Is installment payment an option?

A: This site supports "credit card online payment, ATM, convenience store code" and offers installment payments with designated banks (for details, please see the options on the checkout page). Note: Paypal is only for "overseas regions". According to regulations, Taiwan does not support Paypal domestic transactions. Please be sure to choose "ECPay" as the payment method in Taiwan to avoid payment failure.

Q10: Will an invoice be provided after purchase?

A: Yes. After the payment is completed, the system will automatically send the "electronic invoice" to the email address you provided.

Q11: Can I get a refund after purchasing a course?

A: According to Taiwan's "Regulations Governing Reasonable Exceptions to the Right to Rescind Distance Sales," digital content, once provided, is considered fulfilled. This course is a digital content service, and access is automatically granted upon completion of payment. In accordance with consumer protection laws, online courses are not subject to a seven-day cooling-off period and are non-refundable after purchase. Please thoroughly read the course outline and preview content before purchasing and placing an order.

Q12: What should I do if I don't receive the activation email after confirming payment?

A: Please try logging in directly to view, or check your spam folder. If you still haven't received it after a while, please send a private message to our official LINE account or email us, providing your order number, and we will promptly investigate and assist you.