Refund policy

Welcome to "Lemon_tree.studio │ Oil Pastel Life" online courses. Please read our Privacy Policy, Terms of Service, and Refund Policy carefully before making a purchase. Please note the following refund policy:

1. No 7-Day Cooling-Off Period for Digital Content
All products sold on this website are classified as "digital content not provided via tangible media." In accordance with Article 2, Paragraph 5 of the Regulations on Reasonable Exceptions to the Right of Withdrawal for Distance Transactions, digital content that has been pre-authorized by the consumer and immediately activated or downloaded is not subject to the 7-day cooling-off period. All sales are final and refunds will not be accepted after purchase.

2. Before You Purchase
Please review the course outline and description carefully before placing your order. Course videos are hosted on the Vimeo platform. If your region or network environment restricts access to Vimeo, please confirm that you are able to play the preview clips before completing your purchase.

3. Special Circumstances
In the event of duplicate purchases, corrupted video files, or system authorization errors, please contact us within 3 days of purchase via LINE Official Account @235gpyja or email art.lemontrees@gmail.com. We will respond within 1–3 business days (excluding public holidays) and do our best to assist you.